Using our web site

 

1.   I've been buying King Star thread from the old web site and I'm not sure how to go about it now!

As much as we have tried to make our new web site easy to use, we do understand that when everything changes over night that it can be a bit frustrating finding your way around.

Now you can select quantities for any of the shades on a colour strip and add them all to the cart at the same time.  No more of having to add one product then go back to main page to select the second colour Etc Etc.

Here's the best way :

  • Click on Web Store
  • In the menu go to Thread / Embroidery Thread / King Star Polyester Thread / King Star colour strips

This will take you to a page where you will see all of the colour strips from the King Star shade card

  • Click on a shade strip to see and or purchase and of the colours from that strip
  • When you have added all of the quantities just scroll to the bottom of the page and click ADD TO CART
  • If you need to choose colours from another colour strip - click the 'Back to colour strips' link
Your done!
 

 

2.   I'm having problems changing my billing or shipping address!

My billing and shipping addresses are both the same.   I want to make my shipping address different but when I try to change it, the other address changes as well. What am I doing wrong?

Here's the easiest way to fix this :

  • Login to your account
  • Select Address Book
  • Click on the ADD NEW ADDRESS button (it's at the top right)
  • Enter the new address details
  • At the bottom of the window you will see 2 x radio buttons - one for shipping and one for billing.  Click one of these
  • Click Save Address
Your done!